Policy
Buying & Returns Policy
At BrinZo Ltd., we aim to make your shopping experience smooth, transparent, and satisfying. The following policy outlines the terms for purchasing and returning products from our online store.
Ordering & Payment
All prices are displayed in GBP (Β£) and include applicable taxes unless stated otherwise.
Orders are confirmed once payment has been successfully processed.
We reserve the right to cancel or refuse any order due to stock unavailability, pricing errors. In such cases, a full refund will be issued on that item.
Product Availability
While we strive to keep our website updated, some items may occasionally be out of stock.
If an ordered item is unavailable, we will notify you and offer a suitable replacement or a full refund of the item.
Delivery
We currently serve customers in Stratford Upon Avon and surrounding areas.
Delivery times are estimates and may vary due to weather, traffic, or unforeseen circumstances.
Customers are responsible for providing accurate delivery details.
Returns & Refunds
Due to the nature of grocery and hygiene products, our return policy is as follows:
Non-Returnable Items
The following items cannot be returned or exchanged unless they are faulty or damaged:
Fresh, Vegetables and frozen food
Rice, pulses, spices, and other food items
Personal care items (shampoo, soap, toothpaste, etc.)
Cleaning and household products
Damaged or Incorrect Items
If you receive a damaged, expired, or incorrect product, please contact us within 24 hours of delivery with photographic evidence.
We will arrange a replacement or issue a full refund.
Returnable Items
Unopened, unused, and non-perishable items may be returned within 7 days of delivery.
Items must be in original packaging and in resalable condition.
Proof of purchase is required.
Refund Process
Approved refunds will be processed to the original payment/store credit method within 5β7 business days.
Delivery charges are non-refundable unless the return is due to our error.
Cancellations
Orders may be cancelled before dispatch for a full refund.
Once dispatched, the order will be treated as a return and subject to the return policy.
Contact Us
For any questions regarding orders, returns, or refunds, please contact:
BrinZo Ltd.
Stratford Upon Avon, United Kingdom
Email: ukbrinzo@gmail.com
Phone/WhatsApp : +44 755 77 67 111
At BrinZo Ltd., we aim to make your shopping experience smooth, transparent, and satisfying. The following policy outlines the terms for purchasing and returning products from our online store.
Ordering & Payment
All prices are displayed in GBP (Β£) and include applicable taxes unless stated otherwise.
Orders are confirmed once payment has been successfully processed.
We reserve the right to cancel or refuse any order due to stock unavailability, pricing errors. In such cases, a full refund will be issued on that item.
Product Availability
While we strive to keep our website updated, some items may occasionally be out of stock.
If an ordered item is unavailable, we will notify you and offer a suitable replacement or a full refund of the item.
Delivery
We currently serve customers in Stratford Upon Avon and surrounding areas.
Delivery times are estimates and may vary due to weather, traffic, or unforeseen circumstances.
Customers are responsible for providing accurate delivery details.
Returns & Refunds
Due to the nature of grocery and hygiene products, our return policy is as follows:
Non-Returnable Items
The following items cannot be returned or exchanged unless they are faulty or damaged:
Fresh, Vegetables and frozen food
Rice, pulses, spices, and other food items
Personal care items (shampoo, soap, toothpaste, etc.)
Cleaning and household products
Damaged or Incorrect Items
If you receive a damaged, expired, or incorrect product, please contact us within 24 hours of delivery with photographic evidence.
We will arrange a replacement or issue a full refund.
Returnable Items
Unopened, unused, and non-perishable items may be returned within 7 days of delivery.
Items must be in original packaging and in resalable condition.
Proof of purchase is required.
Refund Process
Approved refunds will be processed to the original payment/store credit method within 5β7 business days.
Delivery charges are non-refundable unless the return is due to our error.
Cancellations
Orders may be cancelled before dispatch for a full refund.
Once dispatched, the order will be treated as a return and subject to the return policy.
Contact Us
For any questions regarding orders, returns, or refunds, please contact:
BrinZo Ltd.
Stratford Upon Avon, United Kingdom
Email: ukbrinzo@gmail.com
Phone/WhatsApp : +44 755 77 67 111